Sky Glass
SKy Glass

FAQ

What is your Refund and Exchange Policy?


If your order arrives damaged, please call (541) 349-9518 or email [email protected] as soon as possible. We will email you a shipping label to put on the original box and request that you send the item back to us.  The replacement order will be processed as soon as we receive the damaged item.

If you choose to return your order for other reasons, there will be a 20% restocking fee and you are responsible for return shipping charges. Exceptions to this fee include carrier damage, defective product, and incorrect product delivered. We encourage you to call us at 541-349-9518 if you have any questions whatsoever about our policies. We want all of our customers to be customers for life. We will do everything we can to make sure you are happy with the resolution of the issue.

All refunds will be made by credit card refund or store credit.

What about your Shipping and Delivery Policy?

Most of our products ship within 3 business days of your credit card being processed. Each product is made after the order is placed since many have to be customized for their new owners. Different pieces require different production times. We begin working on your order as soon as we receive it. If you order custom glass we will make sure that you know how long it will take.

We use discreet (plain brown) packaging for all of our orders. We are identified as “Sky Glass, Inc.” on our shipping labels.

We only take orders from the USA. We are unable to take or process any international orders including those originating in Canada.

How do I clean my glass?

 Our Easy cleaning Guide

  1. Rinse bong and add acetone and coarse salt
  2. Shake the glass carefully then let sit
  3. Empty and rinse with fresh water
  4. To clean a bowl, stem, or other accessory, let it sit in acetone and then rinse it well.
I see cheaper glass on the market, what's the difference?

Form, function, quality, and appearance vary widely between different glass producers. Mass produced, cheap glass has its place but so does premium glass. We specialize in one thing and one thing only, that’s producing the highest quality premium glass. We often get customers telling us about Sky Glass pieces they’ve been using for a decade or more. Once you use Sky Glass and find, that it just feels right and smokes perfectly, you won’t ever want to use anything else again.

Can I buy Sky Glass locally? Is your glass the same price in retail stores?

GetSkyGlass.com is our online retail store. We offer a wider assortment of our products than any head shop can possibly carry. Our newest designs and pieces are always available on our site long before they get to local stores. Additionally our newsletter notifies you of upcoming and newly available products. Our glass line is always evolving and we can constantly create custom glass for our customers, just call us at 541-349-9518.

Our glass is available in stores in North America. We don’t control the prices that other retailers charge but our prices are extremely competitive, if not better. We never charge tax or for standard shipping. We’re located in sales tax free Oregon and we pass that savings on to you. If available in your area, you can get a good idea of the quality, form, and function of our glass in retail stores. Once you hold a piece or smoke out of Sky Glass you’ll understand why we are considered super-premium glass.

Are the sizes of your items exact?

Each piece is handmade and sizes can’t be exact in some cases. We’ve anticipated where slight changes in size really make a difference and we make sure the there are options for you to choose different sizes. If the size can vary widely, such as the length of a downstem, we’ll ask you to contact us first so we can custom tailor the glass to your needs.

How much are your custom glass pieces?

Sky glass handcrafts each piece of glass that leaves our shop. We’ve created custom glass for over twenty years, many pieces of which are still in use today. There’s no better way to get the super-premium glass of your dreams than to have us make it for you. The prices of custom pieces vary according to the time and materials involved. See our Custom Glass page for more information.

The best way to get an idea of the possibilities and our suggestions is to get on the phone with us at 541-349-9518, via our contact form, or by email at [email protected].

What is German Schott Tubing and why do you use it?

Founded in 1884 by Carl Zeiss of photography lens fame, Schott Tubing is simply the finest scientific glass tubing in the world. That’s why we use it.

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Contact Us

 

Got a question or a suggestion? Want to have your glass custom made? Call us at 541-349-9518 or send us a message.

 

E-mail:  [email protected]

 

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